How do you get the image inside the crystal?
Our specialized lasers and computer technology allow us to take any photo and recreate it in intricate detail. The lasers create small fractures inside the crystal that look like dots to the naked eye. These dots combine to form your image in incredible detail.
How many figures can the rectangle cube hold?
For a full 3D image, we have a certain number of figures we can fit in each cube. However, if your photo has more than the maximum number of figures, we can create your photo in 2D instead.
√ Small: 2 figures
√ Medium: 3 figures
√ Large: 4 figures
Will my image work?
You can email us your image and we'll let you know. We offer graphic design services for images that need a little extra help. Contact us for more information.
How do I order a crystal photo gift?
It's easy! Just choose your size/orientation from the product page. Then upload your image of choice using our customization tool. From there, you can add text for no additional charge. Make sure you check your spelling since we'll add your text EXACTLY as you type it. Once you've made your selections, add the gift to your cart and proceed to checkout!
Can I return my crystal if I don't like it?
Returns are rare because these gifts are personalized. 99.9% of recipients love their Crystal Impressions photo gift. Occasionally, we do have unhappy customers. In this situation, we are committed to making things right, so please email us if you have any concerns, and we'll work with you individually.
Can I cancel my order if I change my mind?
We process orders very quickly, so if you change your mind, contact us as soon as possible. If your gift has not reached the lasers, we can cancel it. Once your crystal reaches the lasers, we will not be able to cancel. Email or call us if you need to cancel.
How long does it take to make my photo gift?
Most orders are ready to ship in 36 hours. Your gift will arrive in 5-8 days on average. During holidays, it may take 10-14 days to produce due to the increase in orders.
What image file types do you accept? What size is best?
We accept PNG and JPG files. We recommend images that are 2MB or larger. Your 3D engraving will look best at higher resolutions. If you don't have a high resolution image, submit the highest size you have. We have had low quality images work.
For more information, visit our FAQ page.