Shipping & Returns Policy

We create personalized gifts to make you SMILE - from start to finish.

Shipping & Return Policy

Please note: We ship out most orders within 36 hours. While most orders will arrive on time, our carriers are experiencing intermittent delays which may impact your order.

We are doing everything we can to work with our carriers so you can receive your order quickly and safely. Thank you for your patience and understanding.

shipping Policy

  • 3D Photo Gifts: our goal is to get your order to the door in 5-8 business days
  • Memorial Urns: our goal is to get your order to the door in 7-10 business days
  • During our busy holidays seasons, you can expect delivery in 10-14 business days
  • We ship to the 48 contiguous states in the US (We are unable to delivery to Hawaii and Alaska)
  • All orders are shipped from our St. Paul, Minnesota location

Cancellation Policy

  • Order cancellations will only be accepted if your gift has not reached our lasers. Please email us or call as soon as possible if you want to cancel your order - 800-262-2396

Lost or Damaged

  • If your order hasn't arrived yet, please reach out to us so we can run a detailed check on your order,
  • If your order was lost or misdelivered, we will happily resend it
  • If your order breaks during shipping, please contact us so we can replace your order

returns & refunds policy

  • Our gifts are personalized and cannot be resold, therefore we do not accept returns
  • If you are not satisfied with your gift or urn, please contact us to see how we can help
  • Check out our Match It or Beat It Price Guarantee for refunds due to price matching
  • Refunds will be issued for lost or damaged items due to shipping, simply contact us.


personalized gifts shipping options

Easily upload your image and customize your keepsake on our website using our easy ordering process.

personalized gifts 3d engraving

Our team will quickly process your order and handle the details with care, ensuring it ships out fast and on time.

personalized gifts team members

Our team is available to answer any questions you have about your order, so you'll always be "in the know."