Holiday Shipping FAQ's
Here to Make You Smile!

Monday - Friday
8am - 5pm CST
800-232-2396

I want to check on my order, who do I contact?

Kari and Eric are on hand to answer the phone or email. Please reach out to us at 800-262-2396 or use our contact form.

How long does it take to make my photo gift?

We will produce your photo crystal in 1-2 days. Photo gifts usually ship within 36 hours. We use FedEx Home Delivery as the FREE Standard Shipping. FedEx Overnight Shipping is available for an added fee.

All shipments can be tracked on the FedEx Tracking Website.

FedEx expects a very busy holiday season. Check with them often for updates on your specific package. Shipping delays sometimes occur Black Friday through Christmas.

When will my photo gift arrive?

You will get an email from us when your order ships. This will include a FedEx tracking number. All orders ship using FedEx Ground. Delivery time will vary based on your location.

What happens if my gift gets lost in shipping?

This is rare, but it does happen. We'll work with you to replace your photo gift if yours is lost.

What happens if my gift breaks during shipping?

We have tested our packaging extensively to make sure our gifts don't break, so this is rare. If it does happen, we'll work with you to replace your photo gift.

Can I return my crystal if I don't like it?

Returns are rare because these gifts are personalized. 99.9% of recipients love their Crystal Impressions photo gift. Occasionally, we do have unhappy customers. In this situation, we are committed to making things right, so please email us if you have any concerns, and we'll work with you individually.

Can I cancel my order if I change my mind?

We process orders very quickly, so if you change your mind, contact us as soon as possible. If your gift has not reached the lasers, we can cancel it. Once your gift reaches the lasers, we will not be able to cancel. Email or call us if you need to cancel.

Are the bases included in the price?

Yes, they are! We've picked the perfect base for your photo gift, and the bright lights make your image look amazing. We also sell bases separately. Note: The bases are optional for the holiday arches.

How do I order a crystal photo gift?

It's easy! Just choose your size/orientation from the product page. Then upload your image of choice using our customization tool. From there, you can add text for no additional charge. Make sure you check your spelling since we'll add your text EXACTLY as you type it. Once you've made your selections, add the gift to your cart and proceed to checkout!

More Shipping Questions?

Please see our Shipping & Returns Policy for the most up-to-date information

More Questions?

All of our FAQ's.