Frequently Asked Questions

Frequently Asked Questions

We're Here For You!

How Is It Made?

Crystal Impressions turns your favorite memories into crystal photo gifts!


  • First, select the shape or personalized gift you want to order
  • Upload your favorite image to use on your gift (See the next section for photo tips!)
  • Customize your 3D engraved gift using our online tool
  • Keep your text short and sweet. Check for any spelling or grammar errors
  • Double check everything, make sure your image and text are exactly how you want them
  • Add your photo gift to the cart and checkout
  • Once we get your order, it takes us 1-2 days to remove the background on your image and turn it into a 3D image
  • We send your image to our state-of-the-art lasers to create a 3D personalized gift
  • We polish your gift, package it in a beautiful gift box, and prepare it for shipping
  • Your gift should arrive to you in 5-8 days, depending on location



  • We do everything in our power to get your custom urn to you as soon as possible, if your order is time sensitive, please give us a call 800-262-2396
  • Memorial Urns are designed to hold ashes or elements of meaning - estimated volumes are listed on each product page
  • Urns come with a black glass base, custom funnel, sealing gasket, and gift box
  • There is NO Figure Limit - any # of people, pets, or objects
  • Memorial urns can accept any amount of text

Photo Transformation

How do you take my cell phone image or uploaded photo and turn it into a 3D image?

This is a question we answer often, so here is a graphic that might help you see how it works. We start off with your uploaded image, our team removes the image and creates a 3D version of it, and then we laser inject it into the crystal.

3d image transformation

Will my photo work?

Email us your image and we'll let you know. If we can't use it "as is", we can recommend graphic design services or let you know we need a different image.

Image Quality

the best images to use for 3D engraving

What image file types do you accept? What size is best?

We accept PNG and JPG files.

For the best possible personalized photo gift, you'll want to send us a clear, high resolution image of at least 2MB. This lets us create the best image inside the crystal as possible. You also want to make sure your exposure is balanced. If your picture has too much light or a flash on the figure, it will have the same brightness and limited detail in the crystal. If your photo is too dark, we won't be able to pull the subject out and give you the detail you're expecting.

Make sure your image fits the space well. If your subject is too far in the background of the photo, your image may not be as clear. If the photo is too cropped, important parts of the image will be missing. We also recommend not sending photos with filters or lens flares. These filters and bad lighting make the image harder to work with, and you'll get less detail in your photo gift.

Will old photos work?

We know there are important images in your life that weren't taken digitally. Vintage photos may have faded or been damaged and are harder for us to work with. Some of our customers have taken photos with their phones of their older images and it has worked well. If you're looking to use a vintage photo in your order, feel free to ask us if it will come out nicely! We're happy to help.

Can I use group images?

We know important events in your life may involve groups. You'll want to choose the right piece for the amount of people in your image. A family of seven won't fit well in some of our smaller pieces, and there is an additional charge for additional figures. Please check the product descriptions of the 3D gift before ordering.

Product information

What type of crystal do you use? Is it crystal all the way through?

Yes, we use only flawless crystal!

How do you get such fine detail?

Our lasers fracture approximately 1,000,000 dots in each square inch for the greatest detail possible.

How do you get the image inside the crystal?

Our specialized lasers and computer technology allow us to take any photo and recreate it in intricate detail. The lasers create small fractures inside the crystal that look like dots to the naked eye. These dots combine to form your image in incredible detail.

Are the bases included in the price?

Yes, they are! We've picked the perfect base for your photo gift, and the bright lights make your image look amazing. We also sell bases separately. Note: The bases are optional for the holiday arches.

Is the base attached to the crystal?

No, the base and crystal are separate.

Are the bases lighted?

Yes, each base comes with LED lights and will plug into the wall.


Do you offer a price guarantee?

Yes, we will match or beat our competitors price on the same type of items!

How do I order the design I want?

To order, first select your size and then click on the "Click to Start Designing" button. Choose your design and upload your image. When you've decided on a layout, proceed to checkout. Note: Our holiday arches and nameplates do not have photo options but come with pre-made designs.

How do I order a crystal photo gift?

It's easy! Just choose your size/orientation from the product page. Then upload your image of choice using our customization tool. From there, you can add text for no additional charge. Make sure you check your spelling since we'll add your text EXACTLY as you type it. Once you've made your selections, add the gift to your cart and proceed to checkout!

How long does it take to make my photo gift?

Most of our products have 1-2 days processing time. Memorial urns can take up to 5 days produce. Once shipped, you can expect to receive your item in 5-8 business days. During the busy season, our products can take up to 14 days to get to you. Expect delays during Black Friday through Christmas.


Please see our Shipping & Returns Policy for the most up-to-date information

How long does it take to make my photo gift?

Most of our products have 1-2 days processing time. Memorial urns can take up to 5 days produce. Once shipped, you can expect to receive your item in 5-8 business days. During the busy season, our products can take up to 14 days to get to you. Expect delays during Black Friday through Christmas.

When will my photo gift arrive?

You will get an email from us when your order ships. This will include a FedEx tracking number. All orders ship using FedEx Smart Post. Delivery time will vary based on your location.

What happens if my gift gets lost in shipping?

This is rare, but it does happen. We'll work with you to replace your photo gift if yours is lost.

What happens if my gift breaks during shipping?

We have tested our packaging extensively to make sure our gifts don't break, so this is rare. If it does happen, we'll work with you to replace your photo gift.

How can I track my package?

When your order leaves our facility you will get an email with a link to tracking information. We currently use FedEx Smart Post - which is a 5-8 day service. Shipping time does depend on your location.

Once your gift leaves our facility the delivery time is out of our realm of control. We will help you as much as we possibly can with shipping questions, please contact us.

I want to check on my order, who do I contact?

Kari and Eric are on hand to answer the phone or email. Please reach out to us at 800-262-2396 or use our contact form.

crystal impressions packaging

returns & refunds


Can I return my crystal if I don't like it?

Returns are rare because these gifts are personalized. 99.9% of recipients love their Crystal Impressions photo gift. Occasionally, we do have unhappy customers. In this situation, we are committed to making things right, so please email us if you have any concerns, and we'll work with you individually.

Can I cancel my order if I change my mind?

We process orders very quickly, so if you change your mind, contact us as soon as possible. If your gift has not reached the lasers, we can cancel it. Once your gift reaches the lasers, we will not be able to cancel. Email or call us if you need to cancel.


3d photo gifts team member

Easily upload your image and customize your keepsake on our website using our easy ordering process

3d photo gifts how we make them

Our team will quickly process your order and handle the details with care, ensuring it ships out fast and on time

3d photo gift team

Our team is available to answer any questions you have about your order, so you'll always be "in the know"